1.1. These conditions seek to regulate the processes of offering, transmitting and processing orders placed on the website www.thedesign.pt.
1.2. The consumer must provide the seller with his email and all necessary and correct data so that he can be contacted by the seller, if justified.
2.1. To order through the website, the user must have an email account and the browser he is using at the moment must be configured to accept cookies, in order to allow full use of all the navigation features of the www.thedesign website. pt
2.2. Placing orders through the website is simple:
- Identify the products you want to purchase;
- Add products to the shopping cart;
- Add all the necessary data for order processing;
- Select the payment option;
- Review the order to confirm that all data is correct;
- Proceed to payment and confirm the order;
- The order will be finalized when you click on the “Confirm payment” button;
- You will receive an order confirmation by email.
We suggest that you keep the printed or digital order confirmation document for future reference.
2.3. Right to cancel or not accept an order
THE THE you have the right not to accept an order for any reason. In addition, you also have the right to cancel any purchase that is made through the website (even though it has already been accepted) in the following ways and without any liability for damages or costs, namely for:
- The product is no longer available (we will refund your payment)
- The billing information is not correct;
- The order is considered incorrect or susceptible to fraud;
- Payment for the order was not received in our systems 3 business days after we accepted the order.
- If the order was placed by a minor;
- If it is not possible to deliver to the selected address.
2.4. Data verification
After receiving the order, it is possible for us to check it before preparation and shipping.
When verifying the order, we can analyze the email and the credibility of the data to avoid a fraud situation. By processing your order request you are agreeing to these verification conditions.
You can pay for your order through the options we provide on our website. Do not try to pay by means other than those we provide. We are not responsible for lost payments or any problems that may arise.
3.1. In the case of payment by credit card, all data provided by the consumer in the purchase process will be sent directly to the company responsible for the electronic payment remotely, without the information passing through third parties. None of this information will be used by THE with the exception of necessary procedures, returns or any type of report to the police or fraud.
Ownership of products
THE THE holds ownership of all products available on the website until you receive payment for all products in full.
5.1. All prices available on the website already contain Value Added (VAT).
5.2. Prices are all shown in euros. Please note that changing your country or currency may change the amounts in the payment process.
5.3. The final price presented for payment includes taxes.
Prices available on the website may change. THE THE has the right to change prices without notice. At the time of purchase, the price displayed will be the final amount to be paid.
5.4. It is possible that, in extraordinary situations, information about prices is wrong. If this situation occurs, the THE reserves the right to cancel the order.
Product quality and guarantee
6.1 . THE THE is a reference brand with unique and exclusive pieces in Portugal. We do not sell products with defects, second-hand or that do not meet the demanding standards. The characteristics of all our products are available on the page for each of these products.
6.2. The products available at www.thedesign.pt may not correspond exactly to the actual product in terms of image and color. This is due to the different types of monitors and browsers where you view the products.
6.3. THE THE reserves the right not to accept exchanges or returns if the products show that they have been altered since the moment of purchase or that they are damaged.
Shipping and delivery
7.1. Our products will be delivered at the times practiced by the carriers.
7.2. The order must be received in person. However, this service does not provide appointment or advance notice of delivery by the carrier.
7.3. In periods of higher demand (Natal, for example) we do not guarantee delivery within the stipulated deadlines.
7.4. Deliveries are considered to have been made when there is a signature on the delivery receipt at the assigned address.
7.5. The customer should always check the delivery package to check whether it is present. If so, the customer must not accept the order. THE THE will refund the amount as soon as you receive the order again.
7.6. If the order is not received, you must notify us within 30 days. After that period the THE is not responsible for the loss of the order.
7.7. You can choose the option to pick up your order at a store, in one of our available stores. This selection must be made at the time of payment. You will be notified to collect the order.
7.8. Shipping costs are offered by THE.
Returns and Cancellation
8.1. The customer can proceed with the return after the purchase if the products do not conform to the expected or present defects.
8.2. If the return is accepted, the value of the product will be returned minus the value of the return (10,00 Euros).
8.3. THE THE takes over the returns process by scheduling the collection with the carrier.