General conditions
1.1. These conditions seek to regulate the processes of offering, transmitting and processing orders placed on the website www.thedesign.pt.
1.2. The consumer must provide the seller with his email and all necessary and correct data so that he can be contacted by the seller, if justified.
Orders
2.1. To order through the website, the user must have an email account and the browser he is using at the moment must be configured to accept cookies, in order to allow full use of all the navigation features of the www.thedesign website. pt
2.2. Placing orders through the website is simple:
- Identify the products you want to purchase;
- Add products to the shopping cart;
- Add all the necessary data for order processing;
- Select the payment option;
- Review the order to confirm that all data is correct;
- Proceed to payment and confirm the order;
- The order will be finalized when you click on the “Confirm payment” button;
- You will receive an order confirmation by email.
2.3. A THE you have the right not to accept an order for any reason. In addition, you also have the right to cancel any purchase made through the website (even if it has already been accepted) in the following ways and without any liability for damages or costs, namely for:
- The product is no longer available (payment refunded)
- The billing information is not correct;
- The order is considered incorrect or susceptible to fraud;
- The payment for the order has not been received in our systems 3 business days after we have accepted the order.
- If the order was placed by a minor;
- If it is not possible to deliver to the selected address.
Payment methods
You can pay for your order through the options we provide on our website. Do not try to pay by means other than those we provide. We are not responsible for lost payments or any problems that may arise.
3.1. In the case of payment by credit card, all data provided by the consumer in the purchase process will be sent directly to the company responsible for the electronic payment remotely, without the information passing through third parties. None of this information will be used by THE with the exception of necessary procedures, returns or any type of report to the police or fraud.
Product ownership
4.1. A THE retains ownership of all products available on the site until it receives payment for all products in full.
Prices
5.1. All prices available on the website already contain Value Added (VAT).
5.2. Prices are all shown in euros. Please note that changing your country or currency may change the amounts in the payment process.
5.3. The final price presented for payment includes taxes.
Product quality and guarantee
6.1 . THE THE is a reference brand with unique and exclusive pieces in Portugal. We do not sell products with defects, second-hand or that do not meet the demanding standards. The characteristics of all our products are available on the page for each of these products.
6.2. The products available at www.thedesign.pt may not exactly match the actual product in terms of image and color. This is due to the different types of monitors and browsers where you can view the products.
6.3. THE THE reserves the right not to accept exchanges or returns if the products show that they have been altered since the moment of purchase or that they are damaged.
Shipping and delivery
7.1. Our products will be delivered at the times practiced by the carriers.
7.2. Deliveries are considered to have been made when there is a signature on the delivery receipt at the assigned address.
7.3. If the order is not received, you must communicate within a period of 30 days. After this period the THE is not responsible for the loss of the order.
7.4. You can choose the option to pick up your order in store, in one of our available stores. This selection must be made at the time of payment. You will be notified to proceed with the collection of the order.
7.5. Shipping costs are offered by THE.
Returns and Cancellation
8.1. The customer can proceed with the return after the purchase if the products do not conform to the expected or present defects.
8.2. If the return is accepted, the value of the product will be refunded.
8.3. THE THE takes over the returns process by scheduling the collection with the carrier.